Return & Exchange

A: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we accept returns within 30 days of the purchase date.

A: To initiate a return, please follow these steps:

1. Contact our customer support team at support@polorepublica.co.u within 30 days of receiving your order.
2. Provide your order details and the reason for the return.
3. Our customer support team will guide you through the return process and provide you with the necessary instructions.

A: Return shipping costs are the responsibility of the customer. Please ensure that the items are securely packaged to prevent any damage during transit.

A: Once we receive the returned item, we will process the refund within 1 business working day. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

A: We will process the refund to the same card that you used while placing the order. If, for any reason, that is not possible, our customer support team will work with you to find an alternative refund method.

A: Most of our products are eligible for returns. However, certain items such as personalized or customized products may not be eligible for return unless they are defective or damaged. Please contact our customer support team for specific details regarding your order.

A: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return and provide a replacement or issue a refund, depending on your preference and product availability.

Absolutely. We prioritize the security of our customers' information. Our website employs industry-standard SSL encryption to protect data transmission and ensure secure transactions. Additionally, we adhere to strict privacy policies and do not share or sell your information to third parties.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier's website and enter the tracking number in the designated field.

We exclusively utilize reliable international couriers such as DHL, FedEx, UPS, and Aramex for shipping orders to ensure safe and timely delivery.

Yes, if there are multiple couriers serving your region, we offer you the flexibility to select the courier of your choice during the checkout process. This allows you to opt for the courier that best suits your preferences and requirements.

Once your order is shipped, we will provide you with a tracking number associated with your selected courier. You can use this tracking number to monitor the progress of your shipment. Simply visit the courier's website and enter the tracking number in the designated field to view real-time tracking updates.

No, there are no additional costs associated with selecting a specific courier. The shipping charges provided during the checkout process cover the cost of shipping your order. However, please note that any additional taxes, customs duties, or import fees imposed by your country's customs department are your own responsibility and may be incurred upon delivery. These charges, if applicable, are separate from the shipping charges and will be determined by your local customs authorities.

Shipping times may vary depending on your location and the shipping method selected. We strive to process orders promptly, and estimated shipping times are typically provided on the product pages or during checkout. Once your order is shipped, you will receive an email notification with an estimated delivery date and any available tracking information.

We typically ship orders within 1 business working day.

The estimated delivery time for international orders varies depending on the destination. Generally, you can expect your order to be delivered within 3 to 7 business days from the date of shipment. However, please note that delivery times may be affected by factors such as customs clearance procedures and any potential delays beyond our control.